Privacy Policy

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At DarkGreen Carbon, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

The UK General Data Protection Regulation (UK-GDPR) gives individuals the right to be informed about how organisations use their personal data.

1. What is the purpose of this privacy statement?

This privacy statement tells you what to expect when DarkGreen Carbon collects or receives personal data. It applies to information we collect or receive about:

  • visitors to our website
  • people who register for a demonstration of our products and services
  • people who contact us with an enquiry or complaint
  • job applicants and our current and former employees

2. What is personal data?

Personal data is any information that relates to an identifiable living individual. The following are examples of personal data we may collect or receive:

  • personal contact details such as name, address, phone number, email etc.

Personal data can be in any format including:

  • written letters
  • emails
  • video recordings
  • audio recordings
  • photographs

3. What do we use personal data for?

We may need to use personal data for the following purposes:

  • arranging demonstrations of our products and services
  • delivering services and support to customers and service users
  • managing and monitoring those services
  • responding to requests for information

4. When can we use your personal data?

Data protection law allows us to use or share personal data in any of the following circumstances:

With consent

  • when we have your consent. For example, you may have indicated your consent on a paper form or online form on our website;

Without consent

  • where we have a contract with you, or you have asked us to process your data prior to entering onto a contract;
  • where we are under a legal obligation that requires us to process your personal data;

We do not collect, process, store or share special categories of sensitive personal data.

5. Who may we share personal data with or receive it from?

We may sometimes need to share your information with other parties that support the delivery of the product or service you have requested.

6. Will personal data ever be transferred outside the United Kingdom?

It is not envisaged that we will transfer data to a third country. If we transfer personal data to a country that has not been approved by the UK Government as providing adequate protection of individual’s data protection rights, we will only do so if permitted by law, and then only where there are appropriate safeguards in place to protect the personal information. Such safeguards include the use of approved contractual terms to protect individuals’ data protection rights.

If we transfer personal data to US companies that are members of the EU-US Privacy Shield programme, we will also seek assurances from those companies that they have in place additional safeguards that provide an adequate level of protection for data transfers and protect individuals’ data protection rights.

7. How long do we keep personal data?

DarkGreen Carbon retain different categories and types of information, including personal data in accordance with its defined business needs. The law may also specify a minimum amount of time we have to retain certain information.

8. How do we keep your information secure?

We will take appropriate steps to make sure we hold records about you in a secure way. We have put in place procedures and technologies to maintain the security of personal data from the point of collection to the point of destruction. All employees are given training in information security and data protection standards and are obliged to respect the confidentiality of your personal data.

9. What rights do you have in relation to your personal data?

You have a number of rights that you may exercise in relation to your personal data. Some of the rights do not apply automatically and may not be available in certain circumstances where a lawful exception applies.

You have a right to access your personal data. You can request a copy of personal data that we hold about you and ask us to explain how we use your data.

You have a right to object to the processing of your personal data. You have an absolute right to stop your data from being used for direct marketing. In other cases where the right to object applies, we may be able to continue using your data if we have a compelling reason for doing so.

If we are relying on consent as the lawful basis to process your data you can withdraw your consent at any time, and we will stop further processing.

You have a right to request the restriction or suppression of your personal data.

You have a right to have your personal data erased if we no longer have a legitimate use for it. This right is sometimes called the ‘right to be forgotten’.

You have a right to rectification of your personal data if the information we hold in relation to you is inaccurate or incomplete.

You have a right not to be subject to any decision based solely on automated processing, including profiling, which produces legal or similarly significant effects. You can request human intervention or challenge any solely automated decision-making that significantly affects you.

10. Visitors to our website

What information do we collect when you visit our website?

The computers which host our website maintain logs which include the Internet Protocol (IP) addresses of all devices that access our pages. We only use these logs to determine website usage and not to identify or obtain information about specific users. IP information is treated as confidential and is not published or shared with any third party.

Please read our separate cookies notice for information about how we use cookies on our website.

Registering for products & services

We collect personal data that you provide to us when you register for a product or service.

In general, we will hold your personal data for the purposes of maintaining and operating your account or registration and will use your personal information:

for the purpose, you provided the information for

to verify your entitlement to access the services you have requested,

where you give specific consent to allow us to be able to communicate and provide information about services appropriate to your needs.

We will retain your information for the period necessary to fulfil the relevant purpose for which it is held, and we will also retain any external verification so long as it remains accurate based on the information you provide to us. This will allow us to reuse that information when you register for additional services.

Links to other websites

This privacy statement does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on other websites you visit.

11. Changes to this privacy statement

We keep our privacy statement under regular review.

Any changes we make to our privacy statement will be posted on this page. Please check back frequently to see any updates or changes to our privacy statement.

This privacy statement was drafted with brevity and clarity in mind. It does not describe all aspects of DarkGreen Carbon’s collection and use of personal data. If you would like any additional information or explanation, please contact the Data Protection Officer.

12. Where can I get advice or make a complaint?

If you have questions about this privacy statement or about how we use your personal data, you can contact the Data Controller at:

DarkGreen Carbon

You can seek advice and have the right to make a complaint to the Information Commissioner’s Office. The ICO is an independent body set up to uphold information rights in the UK. You can contact them through their website:, or their helpline on 0303 123 1113, or in writing to:

Information Commissioner’s Office
Wycliffe House
Water Lane